At celebrationsoutfits.com, we want you to be completely satisfied with your purchase. We understand that sometimes costumes may not be the right fit or style, and we are happy to offer a return or exchange for eligible items.

Our Returns Policy

We offer a 30-day change-of-mind return policy. To be eligible for a return or exchange, your item must be unworn, unwashed, and in its original packaging with all tags attached. You will need to provide proof of purchase, such as your order confirmation email.

For health and safety reasons, we are unable to accept returns or exchanges on certain items. This includes clearance items, sale costumes, wigs, makeup, hosiery, footwear, and accessories. Please note that this list is not exhaustive, and we recommend contacting our customer service team for clarification on specific products before purchasing if you are unsure.

How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer service team to receive a Return Authorization Number and instructions on where to send your package. Returns sent without prior authorization cannot be accepted.

Please ship the item back to us in its original condition and packaging via a traceable shipping method. The customer is responsible for the cost of return shipping unless the item is faulty or incorrect due to an error on our part.

Faulty or Incorrect Items

If you receive a faulty item or an item that is different from what you ordered, please contact us immediately. We will gladly cover the cost of return shipping and will arrange for a replacement, exchange, or refund once the item is received and inspected.

Refunds and Processing

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the order. Please allow a reasonable processing time for the refund to appear in your account. Exchanges are subject to product availability.

Final Sale Items

Please be aware that all clearance and special sale items are marked as final sale and are not eligible for return, refund, or exchange unless they are faulty.

For any further questions regarding our returns process, please do not hesitate to reach out. We are here to help!